What is Nu Wave Era?

• Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.

What is Nu Wave's Shipping Policy?

• We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
• Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
• Please double-check your shipping and email address before confirming your order.
• Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.

What if My Package is Stolen?

• Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
• If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.

What if My Package Arrives Damaged?

• If your package is damaged, contact us within 7 days of delivery for a replacement.

Do You Offer International Shipping?

• Yes, we ship worldwide! International shipping fees are applied at checkout.

How Can I Cancel My Order?

• You have 24 hours from the time of purchase to cancel an order via email.

What if My Product is Damaged During Shipping?

• If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.

How Do I Contact Nu Wave Era?

• Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
• Email:  info@nuwaveera.com

Do You Offer Free Shipping?

• Yes, we offer free shipping on orders of $75 or more.

Is Nu Wave Era a US company?

• Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.

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