Shipping Method
Nu Wave Era LLC now ships all orders exclusively through UPS to ensure the quality and reliability of every delivery.
Processing Time
All Nu Wave products are handmade in small batches to guarantee freshness and quality. Our items do not sit in warehouses and are shipped shortly after production. Please allow 4-7 business days for processing before your order is shipped.
I Paid for 2–3 Day Delivery
Please note, this refers to delivery time only. The 2–3 day timeframe begins after your package has been processed and handed over to UPS. It does not shorten the 4–7 day processing period.
My Package Was Marked Delivered but I Do Not See It
Nu Wave Era LLC is not responsible for lost or stolen packages. To ensure successful delivery, please provide an accurate and complete mailing address, including apartment or suite numbers. If your package is marked as delivered but is missing, please:
- Contact Nu Wave Era to confirm your shipping address.
- Speak with neighbors in case your package was delivered nearby.
- Contact your local post office or UPS to locate your package or file a claim.
My Package Was Returned to Sender
If your order was returned to us, it’s likely due to an incorrect or incomplete shipping address. Please reach out to us to verify your address. A new invoice will be sent for the cost of reshipping your order.