Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Why 3,372 Customers are Happy
I Have a Nu Gift Card Question
What is Nu Gift Card?
What is Nu Gift Card?
The Nu Wave Gift Card is a digital, electronic card that can be purchased online and delivered instantly via email. It allows recipients to redeem the card's value towards the purchase of premium haircare products from the Nu Wave Haircare store. The gift card comes in various denominations, ranging from $25 to $200, and recipients can choose their desired items from a wide selection of shampoos, conditioners, treatments, styling tools, and more. The Nu Wave Gift Card offers convenience, flexibility, and the opportunity to indulge in luxurious haircare experiences.
How will the recipient receive the eGift Card?
How will the recipient receive the eGift Card?
The eGift Card will be delivered instantly via email to the email provided in the check- out page. They can then redeem it online at their convenience.
Can I personalize the eGift Card?
Can I personalize the eGift Card?
Yes, you can personalize the eGift Card with a custom message during the checkout process. Add a heartfelt touch to your gift and make it truly special.
Is there an expiration date for the eGift Card?
Is there an expiration date for the eGift Card?
Yes, the inclusion of coconut oil with its antimicrobial properties helps to prevent dandruff and maintain scalp health. Regular use can improve your scalp's condition and reduce flakiness.
How to use?
How to use?
Using your Nu Wave eGift Card is simple and convenient. Here's a step-by-step guide to help you get started:
1. Check your Email:
Keep an eye on your email inbox for the eGift Card delivery. Once you receive the email, open it to access your eGift Card details.
2. Retrieve Your eGift Card Details:
In the email, you'll find important information about your eGift Card, including the unique card number and PIN. Make a note of these details or keep the email handy for reference.
3. Visit Our Website:
Head over to the Nu Wave website (insert website URL) to start shopping for your favorite haircare products.
4. Browse Products:
Explore our extensive range of premium haircare essentials, including shampoos, conditioners, treatments, styling tools, and more. Add your desired items to your shopping cart.
5. Proceed to Checkout:
Once you've selected your products, proceed to the checkout page.
6. Enter eGift Card Details:
During the checkout process, you'll have the option to apply your eGift Card. Enter the card number and PIN in the designated fields.
7. Apply Your eGift Card:
Click on the "Apply" or "Redeem" button to apply your eGift Card to your order. The balance will be deducted from your total amount due.
8. Complete Your Purchase:
Review your order details to ensure everything is correct. Once you're satisfied, proceed to complete your purchase by providing your shipping and payment information.
9. Enjoy Your Products:
Once your order is confirmed, sit back and relax as we prepare your haircare essentials for delivery. Your products will be shipped to your doorstep in no time.
10. Treat Yourself or Share the Joy:
Whether you're treating yourself to a luxurious haircare indulgence or sharing the joy with a loved one, your Nu Wave eGift Card ensures a delightful shopping experience for all.
Can the eGift Card be used more than once?
Can the eGift Card be used more than once?
Yes, the eGift Card can be used multiple times until the balance is fully depleted. Recipients can enjoy shopping for their favorite Nu Wave products on multiple occasions.
What if I lose my eGift Card or accidentally delete the email?
What if I lose my eGift Card or accidentally delete the email?
If you misplace your eGift Card or accidentally delete the email, please contact our customer service team for assistance. We'll be happy to help you retrieve your eGift Card information.
Can I use the eGift Card in combination with other promotions or discounts?
Can I use the eGift Card in combination with other promotions or discounts?
Yes, the eGift Card can be used in combination with other promotions or discounts available on our website. Enjoy even greater savings while treating yourself to premium Nu Wave products.