Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Shea Butter (100%)
It nourishes the hair and scalp, promotes hair growth, and helps to repair damaged hair.
Cocoa Butter (100%)
It helps to soften and smooth the hair, reducing frizz and breakage.
Avocado Oil
It deeply moisturizes the hair and scalp, promotes hair growth, and strengthens the hair shaft.
Keratin Protein
It helps to strengthen and repair damaged hair, making it more resilient and less prone to breakage.
Bees Wax
Offers styling assistance by providing hold and texture without clogging pores.
Tea Tree Oil
Known for its anti-inflammatory, antibacterial, and antifungal properties, it helps cleanse the scalp and prevent dandruff.
Vitamin E
Acts as an antioxidant, which helps prevent hair damage from free radicals; it also conditions the hair.
Coconut Oil
Moisturizes hair, reduces protein loss, and adds luster, shine, and softness to the hair.
Castor Oil
It moisturizes the scalp, improves blood circulation, and stimulates hair follicles, leading to healthier and faster hair growth.
Jojoba Oil
It helps to balance oil production, soothe dryness, and promote hair growth.
Aloe Vera
It helps to calm inflammation, reduce itching, and promote healing.
Why 3,372 Customers are Happy
I Have a Black Box Question
What is the Nu Wave Exclusive Black Box Deluxe Kit?
What is the Nu Wave Exclusive Black Box Deluxe Kit?
The Nu Wave Exclusive Black Box Deluxe Kit is a comprehensive wave box set for serious beginners, advanced wavers, or those looking for maintenance set. Designed as a complete set so great for beginners or advanced wavers. It is the ultimate gift box for nephews, brothers, friends, and fathers who want to start waving or those who are already waving. It has an instruction card to guide beginners. It includes a variety of high-quality products and tools to enhance wave patterns and improve hair health.
What is the kit made for?
What is the kit made for?
This kit is created for individuals who are serious about their wave journey and want to elevate their hair care routine to achieve elite wave status. It comes with regular sizes and smaller handy sizes you can bring on the road.
Can I use these products daily?
Can I use these products daily?
Yes, the products in this kit are formulated for daily use, allowing you to maintain and enhance your waves consistently. It comes with smaller handy size containers so you can bring your waving on the road.
Are the products suitable for all hair types?
Are the products suitable for all hair types?
No, the products are designed for people with slight coil, coarse, wavy, or curly hair. People with straight hair cannot wave. The ingredients are chosen to nourish and style a variety of hair textures with slight coil to extreme wave, particularly focusing on enhancing wave patterns.