Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
Get the Perfect Waves With Our Durag
How to Style and Tie a Durag
Key Tip #1
"Don't tie your durag so tight that it cuts off blood circulation."
What Benefits You Will Get
Why Our Customers Love Our Product
Key Tip #2
You can wear your durag overnight, but not 'every' night.
I Have a Durag Question
What is a Nu Wave durag?
What is a Nu Wave durag?
A Nu Wave durag is a type of headwear, made of premium silky material, worn to protect or style hair. It's often worn by people with waves, braids, or other hairstyles to keep them neat.
A Nu Wave durag is a great investment because it can last a long period of time and will not fade.
Are there any risks of scalp irritation from wearing a durag?
Are there any risks of scalp irritation from wearing a durag?
Some people may experience scalp irritation or itching if the durag material is not breathable or if they have sensitive skin. Choosing a durag made from soft, breathable fabric can help reduce the risk of irritation.
Is silk a breathable fabric?
Is silk a breathable fabric?
Given that it's not used for insulation, you might wonder: is silk breathable? While described as luxurious,silk is also lightweight and breathable. That makes it a great fabric for hair covering on hot days. Futhermore, silk prevents friction that can cause hair breakage and damage. Downside: Silk tends to retain odor, and it requires hand-washing.
Can wearing a durag affect hair growth
Can wearing a durag affect hair growth
Wearing a durag regularly can help protect your hair and keep it in place, which may promote healthy hair growth. However, if worn too tightly or for extended periods, it could potentially hinder circulation to the scalp, affecting hair growth. So always wear it comfortably and not too tightly.
How often should I wash my durag?
How often should I wash my durag?
It's essential to keep your durag clean to prevent the buildup of dirt, oils, and bacteria, which can lead to scalp issues. Washing your durag regularly, especially if you wear it frequently, can help maintain good scalp health.
Are there any hygiene concerns associated with sharing durags?
Are there any hygiene concerns associated with sharing durags?
Sharing durags with others can transfer bacteria, oils, and other contaminants, increasing the risk of scalp issues or infections. It's best to avoid sharing durags and instead use your own clean durag.
Can wearing a durag contribute to acne or skin problems?
Can wearing a durag contribute to acne or skin problems?
Can wearing a durag affect the natural oils in my hair?
Can wearing a durag affect the natural oils in my hair?
Wearing a durag can help distribute the natural oils produced by your scalp throughout your hair, which can help keep it moisturized and healthy. However, wearing it too tightly or for too long could potentially disrupt this process.
Can wearing a durag affect scalp conditions like dandruff or eczema?
Can wearing a durag affect scalp conditions like dandruff or eczema?
If the durag material is irritating to the scalp or traps moisture, it could potentially exacerbate conditions like dandruff or eczema. Choosing a silky, clean durag and maintaining good scalp hygiene can help minimize these risks.