

Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Stimulate Growth
HAIR BENEFITS: Packed with Natural and Effective Solution
How to Get Perfect Waves

Peppermint Oil
Stimulates the scalp with its cooling effect, potentially increasing blood flow and promoting hair growth.

Black Rice Oil
Contains antioxidants that protect hair from damage and can help maintain scalp health.

Avocado Oil
It deeply moisturizes the hair and scalp, promotes hair growth, and strengthens the hair shaft. Rich in vitamins B and E, which can strengthen hair and improve its health.

Bergamot Oil
Useful for maintaining scalp cleanliness, potentially reducing dandruff and other impurities that hinder hair growth.

Oatmeal Soap Base
Known for its soothing properties, it relieves irritation and itching, and naturally exfoliates the skin.

Ghanaian Black Soap
Seafoam Black Soap Bars are a lavish blend of African Black Soap imported from Ghana along with premium oils. The high quality ingredients used to make this luxurious bar with leave your hair and body squeaky clean. Use this bar for Wash n Styles to wash out thoroughly wash out hair products, dirt and makeup.

Castor Oil
Known for its ricinoleic acid content, which can enhance circulation to the scalp and improve hair growth.
Why 3,372 Customers are Happy
FREQUENTLY ASKED QUESTIONS
I Have a Wash & Style Question
Can I use the black soap bar on both hair and skin?
Can I use the black soap bar on both hair and skin?
Yes! The Sea Foam Black Soap Bar is made to cleanse both your hair and body. It’s gentle, moisturizing, and helps with dandruff, acne, razor bumps, and even eczema.
Is this for beginners or advanced wavers?
Is this for beginners or advanced wavers?
Both! Whether you’re just starting your wave journey or you’ve been brushing for years, this pack gives you the essentials to clean, style, and maintain your crown.
Will the durag help lay my waves properly?
Will the durag help lay my waves properly?
Yes! It’s made with breathable mesh, extra-long ties, and a wide back flap — giving you full compression to lock in your wave pattern overnight or post-brush session.
Is this everything I need in one pack?
Is this everything I need in one pack?
Yes — this kit is a full routine: Cleanser, scalp oil, styling tools, and compression durag. You don’t need anything else to start or upgrade your wave game.
How often should I do a Wash & Style?
How often should I do a Wash & Style?
Most wavers do a full Wash n Style once a week, depending on how much buildup you have. The black soap cleans deeply without drying out your hair.
What is Rejuvenation Oil and how it differs with Nu Growth Thickening Oil?
What is Rejuvenation Oil and how it differs with Nu Growth Thickening Oil?
- Rejuvenation Oil is focused on scalp stimulation, moisture retention, and providing a sensory experience with its zesty and refreshing aroma. It's ideal for general scalp health and moisture, making it suitable for regular use.
- Nu Growth Thickening Oil is specifically targeted towards stimulating hair growth and treating thinning areas, making it suitable for those with hair loss concerns. It's also very light and designed to leave the scalp itch-free.
Can Rejuvenation Oil help with dandruff?
Can Rejuvenation Oil help with dandruff?
- While Rejuvenation Oil is not specifically formulated to treat dandruff, the moisturizing and stimulating properties of the oils like Peppermint and Bergamot also help improve scalp health and reduce flakiness.
Is Rejuvenation Oil safe for sensitive skin?
Is Rejuvenation Oil safe for sensitive skin?
Yes, our oil is formulated with natural ingredients and is safe for sensitive skin and daily use. However, if you experience any irritation, discontinue use and consult with a healthcare professional.
Can Rejuvenation Oil prevent hair loss?
Can Rejuvenation Oil prevent hair loss?
Rejuvenation Oil, with its blend of ingredients like Avocado Oil, Castor Oil, Peppermint Oil, Black Rice Oil, and Bergamot Oil, is primarily designed for scalp stimulation, moisture retention, and providing a refreshing sensory experience. These properties can indirectly support hair growth by creating a healthier scalp environment.