Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Get Perfect Waves
What Benefits You Will Get
Why 3,372 Customers are Happy
What Wave Brush is the Right Fit For You
I Have a Wave Hairbrush Question
What is a wave hairbrush?
What is a wave hairbrush?
A wave hairbrush is specifically designed to enhance and maintain wave patterns in hair. It typically features firm bristles that help lay down hair uniformly, creating a smooth, waved style.
How do I choose the right wave brush for my hair type?
How do I choose the right wave brush for my hair type?
Choosing the right brush depends on your hair texture and the style you want to achieve. Soft bristles are better for thinner hair or more sensitive scalps, while firmer bristles work well on thicker hair. Medium brushes are good for all hair types and are especially effective for maintaining deep waves.
How often should I use a wave brush?
How often should I use a wave brush?
For maintaining waves, it's often recommended to brush several times a day. Regular brushing helps train your hair to form deeper, more defined waves.
Can wave brushes be used on dry hair?
Can wave brushes be used on dry hair?
Yes, wave brushes can be used on both wet and dry hair. However, brushing waves when the hair is slightly damp (not wet) can help enhance the wave pattern more effectively.
Are there specific techniques to use when brushing with a wave brush?
Are there specific techniques to use when brushing with a wave brush?
Yes, for best results, brush in the direction of your hair’s natural wave pattern. Apply consistent pressure and use a mirror to check that your waves are forming as desired. It’s also beneficial to use a wave cap after brushing to hold the waves in place
Can I use a wave brush with other hair products?
Can I use a wave brush with other hair products?
Definitely! Many people use wave brushes in conjunction with hair pomades, gels, or mousses to help set their waves. Applying a small amount of product can help achieve smoother, more defined waves.
What's the difference between a wave brush and a regular hairbrush?
What's the difference between a wave brush and a regular hairbrush?
A wave brush typically has denser and firmer bristles compared to regular brushes, designed specifically to manipulate the hair into waves and to maintain those wave patterns throughout regular wear.