Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Stimulate Growth
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Peppermint Oil
Stimulates the scalp with its cooling effect, potentially increasing blood flow and promoting hair growth.
Avocado Oil
It deeply moisturizes the hair and scalp, promotes hair growth, and strengthens the hair shaft. Rich in vitamins B and E, which can strengthen hair and improve its health.
Shea Butter
Provides moisture to dry or damaged hair from the roots to the tips, repairing and protecting against weather damage, dryness, and brittleness.
Cocoa Butter
Acts as a healthy fat to provide hair with the necessary nutrients to keep it strong and flexible, also helps to add volume and strength to fine hair.
Tea Tree Oil
Helps to cleanse the scalp and combat dandruff by removing chemicals and dead skin cells.
Castor Oil
Known for its ricinoleic acid content, which can enhance circulation to the scalp and improve hair growth.
Almond Oil
Softens and reconditions the hair, rich in essential fatty acids, omega-3 fatty acids, and vitamin E, which provide nourishment to hair follicles.
Aloe Vera
Helps to soothe the scalp and condition hair, enhancing its luster and growth.
Vitamin E Oil
Improves scalp circulation, enhances shine, and helps prevent premature graying.
Jojoba Oil
Moisturizes the scalp, being rich in vitamins and minerals that nourish hair, including vitamin C, B vitamins, vitamin E, copper, and zinc.
Why 3,372 Customers are Happy
I Have a Grow Healthy Pack Question
What is the Grow Healthy Pack?
What is the Grow Healthy Pack?
The Grow Healthy Pack is a curated set of hair care products including a moisturizer, a growth-promoting oil, and a medium/hard brush, designed to improve hair health and promote growth.
Who should use the Grow Healthy Pack?
Who should use the Grow Healthy Pack?
This pack is ideal for individuals experiencing thinning hair, those looking to enhance hair growth, and anyone who wants to maintain healthy, well-groomed hair.
How often should I use the products in the Grow Healthy Pack?
How often should I use the products in the Grow Healthy Pack?
For best results, use the Tsunami Cream Moisturizer and Nu Growth Thickening Oil daily or as needed. The Red Sea Brush should be used regularly to style your hair and distribute oils.
Can the Grow Healthy Pack be used on all hair types?
Can the Grow Healthy Pack be used on all hair types?
Yes, these products are formulated to be effective across all hair types, from straight to curly, fine to coarse.
Why was the Grow Healthy Pack created?
Why was the Grow Healthy Pack created?
It was created to provide a comprehensive solution for hair growth and health, combining hydration, nourishment, and styling in one convenient set.
What should I be aware of regarding the formulation of this product?
What should I be aware of regarding the formulation of this product?
This product may darken slightly in color due to seasonal variations. Tiny particles of Aloe Vera may settle after standing. Simply shake bottle to dispense. Both darkening and settling are normal and no way affect purity and efficacy.
***Not for food consumption