Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
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I Have a Nu Growth Thickening Oil Question
What is Nu Growth Thickening Oil?
What is Nu Growth Thickening Oil?
Nu Growth Thickening Oil is a specially formulated hair oil designed to penetrate the scalp and treat hair follicles at the root. It stimulates hair growth, provides essential nutrients to regenerate hair strands in thinning areas, and leaves the scalp itch-free.
People typically use this product when they want to accelerate hair growth for wave formation, also when they experience issues such as thinning hair, hair loss, or when they want to improve the overall health and appearance of their hair.
What sets Nu Growth Thickening Oil apart from other growth oils?
What sets Nu Growth Thickening Oil apart from other growth oils?
- Made with certified organic aloe from carefully selected fields, ensuring superior quality and effectiveness.
*** No water was added to this product
What should I be aware of regarding the formulation of this product?
What should I be aware of regarding the formulation of this product?
This product may darken slightly in color due to seasonal variations. Tiny particles of Aloe Vera may settle after standing. Simply shake bottle to dispense. Both darkening and settling are normal and no way affect purity and efficacy.
***Not for food consumption
Is Nu Growth Thickening Oil safe for daily use?
Is Nu Growth Thickening Oil safe for daily use?
Yes, our oil is formulated with natural ingredients and is safe for daily use. However, if you experience any irritation, discontinue use and consult with a healthcare professional.
Can Nu Growth Thickening Oil prevent hair loss?
Can Nu Growth Thickening Oil prevent hair loss?
While our oil is not a cure for baldness, it can help support hair regrowth by stimulating dormant follicles and providing essential nutrients to the scalp. Use together with our other hair growth products.
Can I use Nu Growth Thickening Oil on my beard?
Can I use Nu Growth Thickening Oil on my beard?
Absolutely! Our oil is suitable for both hair and beard care. It promotes growth and enhances texture, leaving your beard looking fuller and healthier.