Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Coconut Oil
Deeply hydrates hair, adds shine, and has antimicrobial properties that help prevent dandruff and scalp issues.
Beeswax
It helps to soften and smooth the hair, reducing frizz and breakage.
Lanolin
Protects hair from oxidative stress and damage, nourishes follicles to promote healthier growth, and reduces breakage.
Castor Oil
Moisturizes hair, promotes growth, and reduces frizz, making it smoother.
Hydrogenated Castor Oil
Provides additional hydration and thickness, enhancing hair's manageability and shine.
Carnauba Wax
Helps to style hair by providing a strong, yet flexible hold.
Blue Tansy Oil
Moisturizes hair, promotes growth, and reduces frizz, making it smoother.
Why 3,372 Customers are Happy
I Have a Nu Magic Hair and Scalp Conditioner Question
What is Nu Magic Hair and Scalp Conditioner?
What is Nu Magic Hair and Scalp Conditioner?
Nu Magic Hair and Scalp Conditioner is a hair care product designed to nourish and moisturize both the hair and scalp. It's formulated with natural ingredients like lanolin, beeswax, and shea butter to help repair damaged hair, reduce frizz, and leave hair soft, manageable, and shiny.
Who is Nu Magic Hair and Scalp Conditioner for?
Who is Nu Magic Hair and Scalp Conditioner for?
This conditioner is suitable for anyone looking to improve the health and appearance of their hair, especially those with dry, damaged, or frizzy hair. It's versatile enough for all hair types and is particularly beneficial for people looking to maintain healthy scalp and hair.
Is Nu Magic Hair and Scalp Conditioner a leave-on or a rinse-off product?
Is Nu Magic Hair and Scalp Conditioner a leave-on or a rinse-off product?
Nu Magic Hair and Scalp Conditioner can be used both as a leave-on and a rinse-off product. It offers flexibility depending on your hair care needs; you can leave it on for continuous nourishment and styling, or rinse it off after a deep conditioning treatment.
How does Nu Magic Hair and Scalp Conditioner differ from the Tsunami Cream Moisturizer and Rapid Wave Pomade when used as a leave-on?
How does Nu Magic Hair and Scalp Conditioner differ from the Tsunami Cream Moisturizer and Rapid Wave Pomade when used as a leave-on?
When used as a leave-on, Nu Magic Conditioner focuses more on hydrating and repairing hair, providing a light, non-greasy finish that is different from Tsunami Cream Moisturizer, which is primarily for deep hydration and repair. Unlike the Rapid Wave Pomade, which is used for styling and holding hair in place, Nu Magic provides conditioning benefits without the strong hold, making it suitable for more natural styling and daily wear.
Can Nu Magic Hair and Scalp Conditioner be used on color-treated hair?
Can Nu Magic Hair and Scalp Conditioner be used on color-treated hair?
Yes, Nu Magic Hair and Scalp Conditioner is safe for color-treated hair. Its gentle, nourishing ingredients do not strip color but instead help maintain hair's moisture and health, which is crucial for dyed hair.
How often should I use Nu Magic Hair and Scalp Conditioner?
How often should I use Nu Magic Hair and Scalp Conditioner?
The frequency of use can vary based on your hair type and needs. For daily moisture and frizz control, it can be used daily as a leave-on. For deep conditioning, it can be used 1-2 times a week as a rinse-off treatment.
What are the main benefits of using Nu Magic Hair and Scalp Conditioner regularly?
What are the main benefits of using Nu Magic Hair and Scalp Conditioner regularly?
Regular use of Nu Magic Hair and Scalp Conditioner can help restore and maintain the hair's natural softness, enhance shine, reduce frizz, prevent split ends, and overall improve hair and scalp health.
Does Nu Magic Hair and Scalp Conditioner contain any sulfates, parabens, or silicones?
Does Nu Magic Hair and Scalp Conditioner contain any sulfates, parabens, or silicones?
Nu Magic Hair and Scalp Conditioner is formulated with natural ingredients and typically does not include harsh chemicals such as sulfates, parabens, or silicones, making it a safer and more natural choice for hair care.