Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Shea Butter (100%)
It nourishes the hair and scalp, promotes hair growth, and helps to repair damaged hair.
Cocoa Butter (100%)
It helps to soften and smooth the hair, reducing frizz and breakage.
Avocado Oil
It deeply moisturizes the hair and scalp, promotes hair growth, and strengthens the hair shaft.
Keratin Protein
It helps to strengthen and repair damaged hair, making it more resilient and less prone to breakage.
Bees Wax
Offers styling assistance by providing hold and texture without clogging pores.
Tea Tree Oil
Known for its anti-inflammatory, antibacterial, and antifungal properties, it helps cleanse the scalp and prevent dandruff.
Vitamin E
Acts as an antioxidant, which helps prevent hair damage from free radicals; it also conditions the hair.
Coconut Oil
Moisturizes hair, reduces protein loss, and adds luster, shine, and softness to the hair.
Castor Oil
It moisturizes the scalp, improves blood circulation, and stimulates hair follicles, leading to healthier and faster hair growth.
Jojoba Oil
It helps to balance oil production, soothe dryness, and promote hair growth.
Aloe Vera
It helps to calm inflammation, reduce itching, and promote healing.
Why 3,372 Customers are Happy
I Have a Nu Wave Duo Question
What are the main benefits of using the Nu Wave Duo?
What are the main benefits of using the Nu Wave Duo?
The Nu Wave Duo helps to lay down frizz, moisturize both hair and scalp, promote healthy hair growth, and leave your hair with a pleasant mango scent and a healthy shine.
Who is the Nu Wave Duo made for?
Who is the Nu Wave Duo made for?
The Nu Wave Duo is ideal for wavers or anyone with frizzy hair, dry or itchy scalp, or anyone looking to maintain healthy, styled hair or beard. It's suitable for all hair types, including coarse, straight, or medium-textured hair. Whether you are a man or a woman, these products can be incorporated into your daily grooming routine.
Is Nu wave Duo suitable for sensitive skin?
Is Nu wave Duo suitable for sensitive skin?
Yes, the natural ingredients are generally suitable for sensitive skin. However, if you have allergies to any specific oils or butters, it's advisable to perform a patch test before using it extensively.
How do I store Nu Wave Duo to maintain its effectiveness?
How do I store Nu Wave Duo to maintain its effectiveness?
Store Tsunami Butter Moisturizer in a cool, dry area away from direct heat sources and strong oxidizing agents. Keep the container tightly closed when not in use to preserve its freshness and effectiveness.
Can Nu Wave Duo be used on colored or treated hair?
Can Nu Wave Duo be used on colored or treated hair?
Yes, it is safe for colored and chemically treated hair. The natural ingredients help to maintain moisture and repair damage that can occur from chemical treatments.
How often should I use Nu Wave Duo?
How often should I use Nu Wave Duo?
You can use Nu Wave Duo daily as part of your hair care routine. It's light enough for everyday use without causing buildup or greasiness.
Can I use both products on my beard?
Can I use both products on my beard?
Yes, both the Rapid Wave Pomade and Tsunami Cream Moisturizer are suitable for beard care. They help to moisturize, control, and add shine to your beard.