Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Coconut Oil
Deeply hydrates hair, adds shine, and has antimicrobial properties that help prevent dandruff and scalp issues.
Beeswax
It helps to soften and smooth the hair, reducing frizz and breakage.
Vitamin E
Protects hair from oxidative stress and damage, nourishes follicles to promote healthier growth, and reduces breakage.
Castor Oil
Moisturizes hair, promotes growth, and reduces frizz, making it smoother.
Why 3,372 Customers are Happy
I Have a Rapid Pomade Question
What types of hair is Rapid Wave Pomade suitable for?
What types of hair is Rapid Wave Pomade suitable for?
Rapid Wave Pomade is versatile enough to work well with all hair types, including straight, wavy, curly, and coily hair. It is also effective for styling both head hair and beards, making it a great all-in-one product for your grooming needs.
How much Rapid Wave Pomade should I use for effective styling?
How much Rapid Wave Pomade should I use for effective styling?
Start with a small amount, about the size of a pea, and rub it between your palms until it's warm. Apply more as needed, depending on the length and thickness of your hair or beard. It's best to start with less and add more if necessary to avoid over-applying.
Will Rapid Wave Pomade make my hair look greasy?
Will Rapid Wave Pomade make my hair look greasy?
No, Rapid Wave Pomade is formulated to be lightweight and non-greasy. It provides a subtle shine that enhances your hair's natural appearance without leaving a greasy or heavy feel.
Can Rapid Wave Pomade help with dandruff?
Can Rapid Wave Pomade help with dandruff?
Yes, the inclusion of coconut oil with its antimicrobial properties helps to prevent dandruff and maintain scalp health. Regular use can improve your scalp's condition and reduce flakiness.
How do I wash out Rapid Wave Pomade?
How do I wash out Rapid Wave Pomade?
Rapid Wave Pomade is water-soluble, making it easy to wash out with water alone. However, for best results, use a mild shampoo to completely remove the product and avoid buildup.
Can I use Rapid Wave Pomade on damp hair?
Can I use Rapid Wave Pomade on damp hair?
Yes, this can be used on both dry and wet hair. Apply it to wet hair for defining waves as it dries, or use it on dry hair to tame flyaways and add texture.
Does Rapid Wave Pomade promote hair growth?
Does Rapid Wave Pomade promote hair growth?
While Rapid Wave Pomade itself is not a hair growth product, it contains castor oil, which is known for promoting healthier hair growth. Regular use can create a conducive environment for hair growth by keeping your hair and scalp conditioned and healthy.
Is Rapid Wave Pomade suitable for sensitive skin?
Is Rapid Wave Pomade suitable for sensitive skin?
Yes, the natural ingredients like coconut oil, castor oil, and vitamin E are generally gentle on the skin. However, if you have specific allergies or extremely sensitive skin, we recommend conducting a patch test before regular use.
How long does the hold last?
How long does the hold last?
Rapid Wave Pomade is designed to offer a strong hold that lasts throughout the day under normal conditions. The actual duration can vary based on activities, hair type, and environmental factors.
Where can I buy Rapid Wave Pomade?
Where can I buy Rapid Wave Pomade?
Rapid Wave Pomade is available on our official website, as well as through various online retailers and select stores. Check our website for a full list of retailers and to find the best purchasing options for you.