Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Stimulate Growth
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Peppermint Oil
Stimulates the scalp with its cooling effect, potentially increasing blood flow and promoting hair growth.
Black Rice Oil
Contains antioxidants that protect hair from damage and can help maintain scalp health.
Avocado Oil
It deeply moisturizes the hair and scalp, promotes hair growth, and strengthens the hair shaft. Rich in vitamins B and E, which can strengthen hair and improve its health.
Bergamot Oil
Useful for maintaining scalp cleanliness, potentially reducing dandruff and other impurities that hinder hair growth.
Castor Oil
Known for its ricinoleic acid content, which can enhance circulation to the scalp and improve hair growth.
Why 3,372 Customers are Happy
I Have a Rejuvenation Oil Question
What is Rejuvenation Oil and how it differs with Nu Growth Thickening Oil?
What is Rejuvenation Oil and how it differs with Nu Growth Thickening Oil?
- Rejuvenation Oil is focused on scalp stimulation, moisture retention, and providing a sensory experience with its zesty and refreshing aroma. It's ideal for general scalp health and moisture, making it suitable for regular use.
- Nu Growth Thickening Oil is specifically targeted towards stimulating hair growth and treating thinning areas, making it suitable for those with hair loss concerns. It's also very light and designed to leave the scalp itch-free.
Can I used Nu Growth Thickening Oil and Rejuvenation Oil together?
Can I used Nu Growth Thickening Oil and Rejuvenation Oil together?
Yes, together they are powerful, you combine their benefits for scalp hydration, stimulation, and targeted hair growth. Apply small amount to avoid overloading your scalp with too much product.
Or alternate use. Consider using one in the morning and the other in the evening.
Can Rejuvenation Oil help with dandruff?
Can Rejuvenation Oil help with dandruff?
- While Rejuvenation Oil is not specifically formulated to treat dandruff, the moisturizing and stimulating properties of the oils like Peppermint and Bergamot also help improve scalp health and reduce flakiness.
Is Rejuvenation Oil safe for sensitive skin?
Is Rejuvenation Oil safe for sensitive skin?
Yes, our oil is formulated with natural ingredients and is safe for sensitive skin and daily use. However, if you experience any irritation, discontinue use and consult with a healthcare professional.
Can Rejuvenation Oil prevent hair loss?
Can Rejuvenation Oil prevent hair loss?
Rejuvenation Oil, with its blend of ingredients like Avocado Oil, Castor Oil, Peppermint Oil, Black Rice Oil, and Bergamot Oil, is primarily designed for scalp stimulation, moisture retention, and providing a refreshing sensory experience. These properties can indirectly support hair growth by creating a healthier scalp environment.