Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Oatmeal Soap Base
Known for its soothing properties, it relieves irritation and itching, and naturally exfoliates the skin.
Jasmine Peppermint Oil
Offers a calming effect with its pleasant fragrance and also provides a cooling sensation that rejuvenates the scalp and skin.
Keratin
Rebuilds hair fiber, strengthens hair, and restores elasticity to prevent breakage.
Castor Oil
Enhances hair glossiness and softness, also supports hair growth by improving blood circulation to the scalp.
Why 3,372 Customers are Happy
I Have a Sea Foam Shampoo Bar Question
What is a shampoo bar?
What is a shampoo bar?
A shampoo bar is a solid form of shampoo, similar to a bar of soap, that is designed to cleanse and condition not just your hair but also your skin and beard. It's an eco-friendly alternative to liquid shampoos and soaps, made primarily from natural ingredients, and comes with minimal packaging. This versatility makes it ideal for a simplified and sustainable grooming routine, suitable for the hair, face, and body.
How do I use a shampoo bar?
How do I use a shampoo bar?
Wet your hair thoroughly, rub the shampoo bar directly on your scalp and hair, or lather it in your hands before applying. Massage into your hair and scalp, then rinse well. You can use similar methods for your beard and body, ensuring a thorough application and rinse.
Can I use a shampoo bar on my skin and beard?
Can I use a shampoo bar on my skin and beard?
Yes, shampoo bars are versatile and can be used to cleanse your skin and beard as well. They are formulated to be gentle enough for the face and body, providing a convenient all-in-one cleansing solution.
Are shampoo bars suitable for all hair and skin types?
Are shampoo bars suitable for all hair and skin types?
Shampoo bars come in various formulations to suit different hair and skin types, including options for sensitive skin, oily or dry hair, and color-treated hair. Choose a bar that aligns with your specific needs for the best results.
How long does a shampoo bar last?
How long does a shampoo bar last?
A single shampoo bar can last for 50 to 80 washes, depending on how you use it and how you store it. Keep it dry between uses to extend its life.
Why are shampoo bars considered environmentally friendly?
Why are shampoo bars considered environmentally friendly?
They reduce the need for plastic bottles and are typically made with natural ingredients that are biodegradable, reducing both packaging waste and the environmental impact of shipping.
Will using a shampoo bar on colored hair affect the color?
Will using a shampoo bar on colored hair affect the color?
Most shampoo bars are safe for colored hair, especially those specifically formulated for color-treated hair. They help maintain color vibrancy while providing gentle cleansing.
What are the benefits of using a shampoo bar for hair, skin, and beard?
What are the benefits of using a shampoo bar for hair, skin, and beard?
Shampoo bars are space-efficient, waste-reducing, and provide a natural cleansing option that can be used on hair, beard, and skin. They are enriched with oils and plant extracts that offer benefits like hydration, nourishment, and a soothing effect, making them ideal for a simplified grooming routine.