Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Coconut Oil
Deeply hydrates hair, adds shine, and has antimicrobial properties that help prevent dandruff and scalp issues.
Beeswax
It helps to soften and smooth the hair, reducing frizz and breakage.
Vitamin E
Protects hair from oxidative stress and damage, nourishes follicles to promote healthier growth, and reduces breakage.
Jojoba Oil
Moisturizes hair, promotes growth, and reduces frizz, making it smoother.
Jamaican Black Castor Oil
Moisturizes hair, promotes growth, and reduces frizz, making it smoother.
Why 3,372 Customers are Happy
I Have a Wave Control styling Stick Question
What is Wave Control Styling stick, what it is used for?
What is Wave Control Styling stick, what it is used for?
A Wave Control Styling Stick is a hair styling product designed in the form of a convenient stick applicator that allows precise application. It's primarily used for sculpting and defining hair, particularly for creating textured styles like waves, spikes, and slicked-back looks. The stick format makes it easy to target specific areas such as edges and ends, without the mess typically associated with traditional gels or pomades.
What hair types is the Wave Control Styling Stick suitable for?
What hair types is the Wave Control Styling Stick suitable for?
Start with a small amount, about the size of a pea, and rub it between your palms until it's warm. Apply more as needed, depending on the length and thickness of your hair or beard. It's best to start with less and add more if necessary to avoid over-applying.
Can I use this product on both dry and wet hair?
Can I use this product on both dry and wet hair?
Yes, the Styling Stick can be used on both dry and wet hair. Apply it to wet hair for defining waves or edges as it dries, or use it on dry hair to tame flyaways and add texture.
How much product should I use?
How much product should I use?
Start with a small amount; you can always add more if needed. For most styles, a few swipes of the stick or a small amount rubbed between your fingers and applied to the hair should be sufficient.
Will this product make my hair stiff or sticky?
Will this product make my hair stiff or sticky?
No, the Wave Control Styling Stick is formulated to provide a flexible hold without leaving your hair feeling stiff or sticky. It's designed to maintain natural movement and texture.
Is the Wave Control Styling Stick good for daily use?
Is the Wave Control Styling Stick good for daily use?
Absolutely! This styling stick is light enough for daily use and won't build up on your hair. It's perfect for everyday styling and touch-ups.
How do I wash it out of my hair?
How do I wash it out of my hair?
The product can be easily washed out with your regular shampoo. It does not require any special treatment or shampoo to remove.
Does the Wave Control Styling Stick have a strong fragrance?
Does the Wave Control Styling Stick have a strong fragrance?
The stick has a unisex mild fragrance that leaves your hair smelling fresh and clean. It's designed to be pleasant and not overpowering.
Can this product be used on color-treated hair?
Can this product be used on color-treated hair?
Yes, the Wave Control Styling Stick is safe for use on color-treated hair. It does not contain any ingredients that would strip color or cause fading.