Frequently Asked Questions
Frequently Asked Questions (FAQs)
What is Nu Wave Era?
- Nu Wave Era LLC is an American personal care and lifestyle brand headquartered in New York, United States. Established in 2015 by CEO Shamon A. Clay, the company specializes in the production and sale of natural hair care products, specifically targeting the Black community and those seeking natural and chemical-free alternatives for their hair care regimen. The brand's product line includes shampoos, conditioners, hair oils, hair moisturizers, and specialized items catering to maintaining and enhancing hair waves, such as durags and wave brushes. Beyond hair care, Nu Wave Era has expanded its offerings to include apparel, with a selection of branded shirts.
What is Nu Wave's Shipping Policy?
- We don't guarantee same-day or next-day shipping. Orders usually ship within 5-7 business days.
- Delivery times vary: Priority Shipping takes 2-3 business days; First Class takes 4-5 business days.
- Please double-check your shipping and email address before confirming your order.
- Ensure all mailing details, including apartment and building numbers, are correct to avoid returns.
What if My Package is Stolen?
- Nu Wave Era LLC. isn't liable for lost/stolen packages or missed deliveries.
- If your package is marked "DELIVERED" but not received, please file a claim with USPS. We aren't responsible for this issue.
What if My Package Arrives Damaged?
- If your package is damaged, contact us within 7 days of delivery for a replacement.
Do You Offer International Shipping?
- Yes, we ship worldwide! International shipping fees are applied at checkout.
How Can I Cancel My Order?
- You have 24 hours from the time of purchase to cancel an order via email.
What if My Product is Damaged During Shipping?
- If products are damaged due to shipping conditions, notify us within 48 hours of delivery for a replacement.
How Do I Contact Nu Wave Era?
- Address: Nu Wave Era LLC, 400 Rella Blvd, Ste 207-64, Montebello, NY 10901.
- Email: info@nuwaveera.com
Do You Offer Free Shipping?
- Yes, we offer free shipping on orders of $75 or more.
Is Nu Wave Era a US company?
- Nu Wave Era, established in New York in 2015 by CEO Shamon A. Clay.
Feedback and Suggestions We value your feedback! If you have suggestions or comments, please visit our feedback page, click the link at the bottom page.
Copyright Notice Copyright © 2023 Nu Wave Era, LLC. All Rights Reserved.
Before & After
How to Stimulate Growth
How to Get Perfect Waves
HAIR BENEFITS: Packed with Natural and Effective Solution
Black Seed Oil
Contains powerful antioxidants and antimicrobial properties, which can help to maintain scalp health.
Vitamin E Oil
Supports a healthy scalp and hair as it has natural antioxidant effects that could assist with maintaining hair growth.
Jamaican Black Castor Oil
Known for its ability to promote hair growth and strengthen hair.
Silk Protein
Improves hair elasticity, resiliency, and increases shine.
Rice Bran Oil
Rich in omega-3 and omega-6 fatty acids which help nourish the hair and prevent frizz.
Why 3,372 Customers are Happy
I Have a Nu Wave Combs Question
What are the differences between the infused oil combs and the dry combs?
What are the differences between the infused oil combs and the dry combs?
Infused oil combs are designed to deliver nourishing oils to your hair and scalp, enhancing hair health and reducing frizz with each stroke. Dry combs are ideal for traditional combing and styling without oil infusion, providing static-free detangling and versatile styling options.
What Are Infused Oil Combs?
What Are Infused Oil Combs?
Infused oil combs are hair combs that have been treated or coated with various natural oils. These oils are infused into the material of the comb, typically wood or another porous substance, allowing the comb to gradually release the oils into the hair and scalp during use.
How do I care for my Nu Growth Infused Combs and Dry Combs?
How do I care for my Nu Growth Infused Combs and Dry Combs?
For infused combs, store in an airtight container to preserve oil potency and prevent drying out. For dry combs, keep them in a dry place and clean regularly to remove hair and debris.
Can I use the Nu Growth Infused Combs on wet hair?
Can I use the Nu Growth Infused Combs on wet hair?
Yes, these combs can be used on damp or dry hair, though using them on damp hair may help distribute the oils more evenly.
Are the materials used in these combs sustainable?
Are the materials used in these combs sustainable?
Yes, both the infused and dry combs are made from sustainable wood sources, ensuring eco-friendly grooming solutions.